Shipping policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times We ship across Europe via our fulfillment partner. Estimated delivery times after dispatch:
- Germany & Austria: 2–4 business days
- Western Europe (France, Belgium, Netherlands, Luxembourg, Italy, Spain, Portugal): 3–6 business days
- Northern Europe (Denmark, Sweden, Finland): 4–7 business days
- Eastern Europe (Poland, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Slovenia, Croatia, Estonia, Latvia, Lithuania): 5–9 business days
- Other European countries: 5–10 business days
Shipping is carried out via DHL and other carrier services depending on the destination.
Order Tracking Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to track your shipment on the carrier's website.
Delays We are not responsible for delays caused by customs, carrier disruptions, or events outside our control. If your order has not arrived within the estimated timeframe, please contact us and we will investigate with our fulfillment partner.
EU Consumer Rights — 14-Day Right of Withdrawal In accordance with the EU Consumer Rights Directive, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Please refer to our Return & Refund Policy for full details.
Lost or Damaged Shipments If your order arrives damaged or does not arrive at all, please contact us within 30 days of the expected delivery date. We will work with our supplier to resolve the issue as quickly as possible.
Contact For any shipping-related questions, please contact us at support@dadosshop.com.