Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@dadosshop.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@dadosshop.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise this right, please log in to your account and open your order to submit a return or cancellation request: 👉 https://shopify.com/73828991129/account
Once you've notified us of your withdrawal, you must return the item(s) within 14 days. We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for your original purchase.
Return Shipping Return shipping costs are your responsibility unless the item is faulty or incorrect. As our products are fulfilled by our supplier in Germany, please follow the return instructions provided with your order confirmation.
Refund of Original Shipping We will refund the standard delivery cost of your original order. We will not refund any premium or express shipping upgrades.
Exemptions The right of withdrawal does not apply to:
- Sealed goods that have been unsealed after delivery and are not suitable for return due to health or hygiene reasons
- Custom or personalized items
- Digital products that have been accessed or downloaded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dadosshop.com.